FAQ - Graduate Supplies

WHEN AND WHERE WILL I PICK UP MY ORDER FOR THESE GRADUATION SUPPLIES?
Most orders are delivered to the school and will be distributed in early Spring, but this depends on when you placed your order. You will be personally notified as to the time and date of delivery. Graduation Announcements and Caps & Gowns are delivered separately.

HOW CAN I PAY MY BALANCE ON THE GRADUATION SUPPLIES I ORDERED?
You may make payments and/or pay the balance due on your graduation supplies on this web site using a credit or debit card. You may also mail us a personal check or money order made payable to Herff Jones. Please include student name & school name on any personal check or money order. There is a $30 fee for all returned checks. ALL BALANCE DUES MUST BE PAID IN FULL BY MARCH 1st.

WHO DO I SEND ANNOUNCEMENTS TO AND WHEN DO I MAIL THEM?
This is an announcement of your special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. It is not an invitation to the actual ceremony. Proper etiquette suggests mailing your announcements 6 weeks before graduation. Some students may choose to mail them after graduation.

CAN I CHANGE MY ORDER FOR GRADUATION SUPPLIES?
You have 3 business days from the time you place your order for graduation supplies to change or cancel your order. After 3 business days, deposits are non-refundable and all merchandise must be paid in full to receive your cap & gown.

I ORDERED AT MY SCHOOL AT THE BEGINNING OF THE SCHOOL YEAR. WHEN WILL I RECEIVE MY ITEMS?
Even though you ordered early, most graduation orders are delivered to the school in early Spring. Graduation Announcements & Senior items are delivered in March or April. Cap & Gown delivery is usually in April or May. You will be personally notified when delivery dates are scheduled at your school.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must contact our office in writing prior to graduation to request a refund on applicable items. You can receive a refund on your cap and gown unit and certain senior graduation items minus a 25 percent restocking fee. All items that are subject to a refund must be in our office in 100 percent new condition and original packaging prior to graduation to be eligible. Please allow 4-6 weeks for refunds to be processed. Personalized items such as namecards are NOT eligible for a refund. Late Fees and Handling Fees are not refundable. PLEASE NOTE: Any items not picked up at the school will be held in our office for 10 days past graduation. Unclaimed merchandise will not be eligible for refund.

DO MY ANNOUNCEMENTS HAVE MY NAME ON THEM?
NO. Announcements do not include the student’s name. Namecards must be ordered to identify the graduate. Slots for the namecards are located inside most announcement styles. IT IS VERY IMPORTANT TO WRITE/TYPE YOUR NAME CLEARLY using upper and lower case letters and please double check your spelling.

CAN I PLACE MY ORDER OVER THE PHONE OR VIA FAX?
We do NOT accept telephone or fax orders. You may mail your order to the HJ office in Clearwater, or visit our office to place your order in person.

WHAT NAME DO I USE FOR MY NAMECARDS?
You should use your legal name. We use the exact name you write on Section #1 of the order form for your namecards. PRINT/TYPE YOUR NAME CLEARLY and leave one space between your first, middle and last name.

HOW LATE CAN I CAN PLACE AN ORDER FOR GRADUATION SUPPLIES, INCLUDING CAP & GOWN?
All orders for graduation supplies must be received by January 4st. After January 1st, we have a Senior Late Order Program that runs until graduation.

DO I HAVE TO ORDER A PACKAGE?
The merchandise packages we assembled are the best value for the money being paid. You are encouraged to consider ordering these packages to take full advantage of the savings. However, if you would like to order merchandise individually you may.

IS MY CAP & GOWN INCLUDED IN THE PACKAGES?
No. The cost for your cap & gown and your senior fees are not included in the price of our packages. You must order your cap & gown separately.

WHAT TAX DO I USE?
You must add local sales tax to your subtotal. Use the local sales tax rate for the county in which your school is located.

WHAT PAYMENT IS REQUIRED AND HOW CAN I PAY?
In school orders require a minimum deposit of 80.00. If your order is less than $80.00, then you must pay the amount of your order in full. You may pay by cash, check (payable to Herff Jones), money order or charge by Visa, Discover or MasterCard. Internet orders require payment in full with a credit or debit card. Deposits are paid on Order Day and ALL ORDERS MUST BE PAID IN FULL BY MARCH 1st.

WHAT IF I COULDN'T ORDER ON THE ORIGINAL ORDER DAY(S)...CAN I STILL ORDER?
YES! You may come to our office or mail your order to us. Orders must be received in our office by January 1st. The Senior Late Order Program begins January 1st. While the announcement remains the same, the selection of accessory items available at that time are limited and prices do increase.

WHY IS IT IMPORTANT TO ORDER NOW? GRADUATION IS MONTHS AWAY!
By ordering with your class on Order Day(s), you are gauranteedthe best prices and the largest selection of products customized for your school. If ordered, you will also receive a few of the most popular items right away, so you can use them throughout your Senior year. Order now to avoid disappointment, stress, and Late Fees!